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Return & Refund Policy

Effective Date: 28/07/2025

JOS FINSERV LTD
Registered in England & Wales

At JOS FINSERV LTD, customer satisfaction is at the heart of what we do. If you’re not fully satisfied with a product or service you’ve received, we will work with you to put it right in line with the guidelines below.

1. Eligibility for Returns

You may request a return within 30 calendar days of delivery or activation, provided that:

  • The product is unused, undamaged, and in its original packaging (for physical goods such as card machines).
  • Services are still within their agreed trial or cooling-off period.
  • You provide valid proof of purchase (invoice, receipt, or reference number).

Returns requested outside this timeframe may not be eligible unless under exceptional circumstances.

2. Non-Returnable Items

The following items or services are typically non-returnable:

  • Activated SIMs or broadband connections already provisioned
  • Services rendered such as business loan applications or financial consultation
  • Customised or software-licensed equipment
  • Any product returned after being damaged or used without fault from JOS FINSERV LTD

Please contact us if you're unsure whether your item is eligible.

3. How to Initiate a Return

To request a return or refund, follow these steps:

  • Contact our support team at info@josfinserv.co.uk within the return window.
  • Provide:
    • Your full name and contact details
    • Order or invoice number
    • Reason for return and any relevant documentation or images

Our team will assess your request and provide return instructions (including shipping details, if applicable).

4. Refunds

Once your return is received and inspected, we will notify you of the refund status.
Approved refunds will be processed within 10 business days.
Refunds will be issued to the original payment method used at the time of purchase.

5. Exchanges or Replacements

Where appropriate, we may offer to:

  • Replace faulty hardware (e.g. card machines)
  • Credit your account for future services
  • Adjust invoices in case of overcharging or cancelled services
6. Contact Us

For all return or refund queries:
📧 Email: info@josfinserv.co.uk
📞 Phone: +44 7777 175890
🕘 Business Hours: Monday to Friday, 9am to 6pm

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